Privacy Policy

Cinda Clothing respects your privacy.

Any personal information you provide to us — including your name, address, telephone number and email address — will not be released, sold, or rented to any entities or individuals outside of Cinda Clothing.

At Cinda we are committed to protecting the privacy and security of our customers by complying with the General Data Protection Regulation. We stand by the following:

  1. We protect your data.
  2. We will never sell your data to anyone.
  3. We will only use your data to improve your experience.
  4. You can opt out of our marketing emails at any time.
  5. We will not keep your data for longer than we need it.

What information is being collected, and why?

When placing an order with us we collect and store: full name, address, phone number, and email address. We do not store any credit card or payment information — that is held by the payment method you checked out with; our system simply stores which method was used and a unique transaction ID.

We use this data to deliver your order, keep you updated on its status, prevent fraud, provide customer service, process returns, remember your site preferences, and personalise your experience — for example abandoned cart reminders. If you opt in to our mailing list we also use your email address for marketing.

Who do we share your information with, and why?

To operate our business we share data with: shipping couriers, payment providers, our web host, our warehouse management platform, our customer service platform, our review platform (which emails you after a purchase to leave a review), and email marketing software if you've opted in. We carry out due diligence on every company we share data with, and we do not sell customers' personal data to any third party.

We may transfer your data to a supplier outside the UK/EEA where necessary to complete your order (for example an overseas courier), always with appropriate safeguards in place.

How long do we keep your information?

We keep data only as long as needed for its purpose or a legal requirement — for example we may need to keep it to support a legal claim, or remove it sooner if you exercise your right to be forgotten. Inactive marketing contacts are automatically removed from our list after a set period.

Cookies

We use cookies to let you add and remove items from your cart, check out, and see recently viewed products. Essential cookies are needed for core site functionality; analytical/marketing cookies help us understand how customers use the site; preference cookies remember choices such as currency or location. You can block cookies through your browser settings, though blocking essential cookies may restrict your access to parts of the site.

Your rights

Under UK data protection law you can: be informed how your data is processed, request a copy of the data we hold about you, have inaccurate data corrected, opt out of direct marketing, ask to be forgotten, request data portability, and complain to your data protection regulator.

Contacting us

If you have any questions or feedback about this privacy policy, or would like to exercise any of the rights above, please email us at info@cindaclothing.co.uk.